I was told that this was the last extension and my PC would be guaranteed to ship out by the end of April. EDIT: Still after 39 business days, and several unanswered emails to support, my PC still has not shipped. These guys’ are not worth the hassle of the supposedly only $75 up charge.
If you don’t mind dealing with terrible customer support system and waiting 2+ months for your PC to be shipped after spending $4200 on a high end PC, be my guest Otherwise, go with a competitor. After years of Redux receiving reviews like this, I don’t understand how they have clearly done nothing to remedy the issue. Today I emailed support again, being the third day of the second shipping date extension, and received a reply stating that Philip had ‘entered my order information in incorrectly’ and ‘gave me incorrect information on the correct shipping time frame’ and stated my PC was now going to ship at the end of the month or the beginning of May due to there being “a ton of orders placed at the same time I placed mine.” It has now been 31 business days and 6 weeks overall, and again the unprofessionalism from Philip and lack of transparency is insane. Five business days later I emailed again to check on the status and was met with an apology and another extension of the shipping date by another 2-3 business days at the most. After 22 business days I sent another email asking when I could expect my PC to ship and I was told within the business day or two it would. I ordered my PC on March 7th and was initially notified that my PC would ship in 15-20 business days instead of the normal 10-15 because of back logged orders and shortage of parts. The only customer support rep that i’ve been in contact with, Philip, is extremely unprofessional and lacks a sense of transparency. However, it has been an absolutely dreadful experience. This sounded too good to be true but thanks to Linus Tech Tips and many other channels giving good reviews, I was convinced.
Build redux pc upgrade#
I already have a separate gaming PC, but decided it was time for an upgrade so I decided to try Build Redux based on the Youtube reviews and sponsorships along with the small up-charge fee and short shipping time frame.
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